Privacy Policy
Velvera
Last Updated: June 2026
At Velvera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you place an order or contact us, we may collect the following personal information:
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Full Name
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Mobile Number
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Email Address
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Delivery Address and Location
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Any additional information you voluntarily provide during communication
We collect this information solely for processing orders, delivering products, and providing customer support.
2. How We Use Your Information
Your personal information may be used to:
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Process and confirm your orders
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Arrange the delivery of purchased products
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Contact you regarding your order or inquiries
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Provide customer support
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Improve our website and services
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Comply with legal and regulatory requirements in the United Arab Emirates
We only collect information necessary for these purposes.
3. Sharing of Information
Velvera respects your privacy and does not sell, rent, or trade your personal information to other businesses or third parties for marketing purposes.
However, we may share limited information with trusted third-party service providers when necessary to complete your order, including:
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Shipping and delivery companies
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Logistics providers
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Payment service providers
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Government authorities when required by applicable law
These third parties are only permitted to use your information for the purpose of providing their services.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
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Remember your preferences
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Keep items in your shopping cart
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Improve website functionality
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Analyze website performance and visitor behavior
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Enhance security
You may disable cookies through your browser settings, although some website features may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to:
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Complete your orders
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Provide customer support
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Meet accounting and legal obligations
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Resolve disputes when necessary
When your information is no longer required, it will be securely deleted or anonymized where reasonably possible.
7. Your Privacy Rights
Subject to applicable UAE laws, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your information where legally permissible
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Object to certain processing activities
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Withdraw consent where applicable
Requests will be reviewed and handled in accordance with applicable legal requirements.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
Velvera is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
9. Compliance with UAE Laws
Velvera is committed to protecting customer privacy and handling personal information in accordance with the applicable laws and regulations of the United Arab Emirates, including relevant data protection and privacy legislation.
10. Children’s Privacy
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
11. Changes to This Privacy Policy
Velvera reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Contact Page: https://velverauae.com/contact-us/
Email: velverauae@gmail.com
WhatsApp: +971 50 409 9990
We will make every reasonable effort to respond to your inquiry as soon as possible.