{"id":30,"date":"2026-06-12T12:05:56","date_gmt":"2026-06-12T12:05:56","guid":{"rendered":"https:\/\/velverauae.com\/?page_id=30"},"modified":"2026-06-13T16:36:03","modified_gmt":"2026-06-13T16:36:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/velverauae.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30\" class=\"elementor elementor-30\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-404e7a86 e-flex e-con-boxed e-con e-parent\" data-id=\"404e7a86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26362259 elementor-widget elementor-widget-text-editor\" data-id=\"26362259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Refund &amp; Return Policy<\/p>\n<p>Velvera<\/p>\n<p><strong>Last Updated:<\/strong> June 2026<\/p>\n<p>At <strong>Velvera<\/strong>, customer satisfaction is important to us. Due to the hygienic nature of hair extension products, we have established the following Refund &amp; Return Policy to ensure the safety and quality of our products for all customers.<\/p>\n<p>By placing an order through our website, you agree to the terms outlined below.<\/p>\n<hr \/>\n<p>1. No Refund Policy<\/p>\n<p>All purchases made through Velvera are <strong>final<\/strong>.<\/p>\n<p>We <strong>do not offer refunds<\/strong> once an order has been confirmed, processed, or delivered, except where required by applicable laws of the United Arab Emirates.<\/p>\n<hr \/>\n<p>2. Exchange Policy<\/p>\n<p>For hygiene and safety reasons, <strong>hair extensions cannot be returned or exchanged after they have been opened, worn, installed, brushed, washed, styled, or altered in any way.<\/strong><\/p>\n<p>Once a product has been used or worn, it is considered non-returnable and non-exchangeable.<\/p>\n<hr \/>\n<p>3. Exchange for Incorrect Color<\/p>\n<p>If you receive the wrong color due to an error on our part, you may request an exchange subject to the following conditions:<\/p>\n<ul>\n<li>\n<p>The exchange request must be submitted within <strong>48 hours<\/strong> of receiving the order.<\/p>\n<\/li>\n<li>\n<p>The product must be <strong>unused, unworn, unopened, and in its original packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p>All original tags, accessories, and packaging must be intact.<\/p>\n<\/li>\n<li>\n<p>Proof of purchase and photos of the product may be required.<\/p>\n<\/li>\n<\/ul>\n<p>Once the returned item is inspected and approved, a replacement will be arranged.<\/p>\n<hr \/>\n<p>4. Products That Cannot Be Returned or Exchanged<\/p>\n<p>The following items are <strong>not eligible<\/strong> for return or exchange:<\/p>\n<ul>\n<li>\n<p>Hair extensions that have been worn or tried on<\/p>\n<\/li>\n<li>\n<p>Opened products<\/p>\n<\/li>\n<li>\n<p>Products with damaged or removed packaging<\/p>\n<\/li>\n<li>\n<p>Products that have been washed, dyed, cut, curled, straightened, or chemically treated<\/p>\n<\/li>\n<li>\n<p>Products damaged due to misuse or improper handling<\/p>\n<\/li>\n<li>\n<p>Products ordered in the correct color but no longer wanted by the customer<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p>5. Change of Mind<\/p>\n<p>We do not accept returns, exchanges, or refunds due to:<\/p>\n<ul>\n<li>\n<p>Change of mind<\/p>\n<\/li>\n<li>\n<p>Personal preference<\/p>\n<\/li>\n<li>\n<p>Incorrect selection made by the customer<\/p>\n<\/li>\n<li>\n<p>Dissatisfaction with color selection chosen by the customer<\/p>\n<\/li>\n<li>\n<p>Ordering the wrong product, length, or style<\/p>\n<\/li>\n<\/ul>\n<p>We encourage customers to carefully review all product details before completing their purchase.<\/p>\n<hr \/>\n<p>6. Damaged or Incorrect Items<\/p>\n<p>If your order arrives damaged during delivery or you receive an incorrect item, please contact us within <strong>48 hours<\/strong> of receiving your order.<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>\n<p>Your order number<\/p>\n<\/li>\n<li>\n<p>Clear photographs of the product<\/p>\n<\/li>\n<li>\n<p>A description of the issue<\/p>\n<\/li>\n<\/ul>\n<p>Our team will review your request and provide an appropriate solution if the issue is verified.<\/p>\n<hr \/>\n<p>7. Return Shipping<\/p>\n<p>If an exchange is approved due to an error by Velvera, customers may be instructed on the return process.<\/p>\n<p>Returned items must be securely packaged to avoid damage during transit.<\/p>\n<p>Velvera reserves the right to refuse exchanges if the returned product does not meet the conditions stated in this policy.<\/p>\n<hr \/>\n<p>8. Inspection Process<\/p>\n<p>All returned products will undergo inspection upon receipt.<\/p>\n<p>If the product shows any signs of use, wear, styling, washing, cutting, installation, or tampering, the exchange request will be rejected and the product may be returned to the customer.<\/p>\n<hr \/>\n<p>9. Compliance with UAE Regulations<\/p>\n<p>This Refund &amp; Return Policy is governed by the applicable laws and regulations of the <strong>\u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629<\/strong>.<\/p>\n<p>Nothing in this policy limits any consumer rights that cannot legally be excluded under UAE law.<\/p>\n<hr \/>\n<p>10. Contact Us<\/p>\n<p>If you have any questions regarding this Refund &amp; Return Policy or wish to request an approved exchange, please contact us.<\/p>\n<p><strong>Contact Page:<\/strong> <a href=\"https:\/\/velverauae.com\/ar\/contact-us\/\">https:\/\/velverauae.com\/contact-us\/<\/a><\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:velverauae@gmail.com\">velverauae@gmail.com<\/a><\/p>\n<p><strong>WhatsApp:<\/strong> +971 50 409 9990<\/p>\n<p>Our customer support team will be happy to assist you as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Velvera Last Updated: June 2026 At Velvera, customer satisfaction is important to us. Due to the hygienic nature of hair extension products, we have established the following Refund &amp; Return Policy to ensure the safety and quality of our products for all customers. By placing an order through our website, you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":3,"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":328,"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/pages\/30\/revisions\/328"}],"wp:attachment":[{"href":"https:\/\/velverauae.com\/ar\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}